Best Rate Guarantee Claim Form

• If you find and advise the hotel of a lower, published, available room rate for the same hotel, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), prior to, or within 24 hours after, making a reservation on our hotel website, the hotel will honor the Competing Rate, along with an additional 10% off.

• The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort service charges or guest charges or fees that may apply.

• The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on our hotel Website. Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size as determined by the hotel at its sole discretion ("Competing Room"). If the hotel website does not have a substantially similar room type to the Competing Room, the hotel, in its sole discretion, may honor the rate for the Competing Room with applicable rate limitations, plus a Best Rate Guarantee 10% additional discount, provided such meets all other Terms and Conditions.

• In the event that the Competing Rate is in a different currency from the hotel rate, the hotel will convert the Competing Rate into the same currency as the rate offered on the hotel's Website. The currency exchange rate to be applied will be based on the exchange rate at the time of making the original reservation. After converting the Competing Rate, the hotel reserves the right to deny a claim where the Competing Rate appears lower than the hotels rate if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers.

• In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at the the hotelwith the total room cost of the stay booked at a Competing Rate.
• Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best Rate Guarantee will be applied to that one stay.

• The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Priceline.com, Site59.com or Hotwire.com. An opaque provider is any entity or service that prevents the buyer from obtaining information relating to available hotel rooms until after the buyer has guaranteed payment ("Opaque Provider"). A site is opaque if it does not divulge any of the following points; (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, (and (d) other specific information that may divulge the property's identity (e.g., exact property restaurant name).

• The Best Rate Guarantee does not apply to packaged rates. Packaged rates include...
  • Hotel accommodations sold as part of a travel package, in which the property does not provide the extra service, including, but not limited to accommodations plus airfare and/or car rental and/or cruise, as offered on sites such as Expedia.com.
  • Hotel accommodations sold with value added amenities, including, but not limited to, free breakfast and hotel parking

• The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not available to the general public. Rates not available to the general public include, but are not limited to:
  • Corporate discount rates
  • Wholesale rates
  • Group rates
  • Meeting rates
  • Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
  • Direct mail solicitations
  • Electronic mail solicitations
• The hotel has the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that the claim is for the same hotel, room type, dates, and that it meets all Terms and Conditions, and Claims Processing requirements.

• A claim must be submitted prior to, or within 24 hours after, making a reservation through the hotel Website, and 24 hours before scheduled arrival. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable. An original reservation refers to the initial reservation made through the hotel Website and does not include modified or cancelled reservations.
• The Best Rate Guarantee does not apply to existing reservations booked through a Competing Room provider. If a reservation is booked through a Competing Room provider, the hotel is not responsible for any fees associated with the cancellation of that reservation.
• For quicker Best Rate Guarantee processing, it is recommended that you make a reservation through the hotel Website prior to filing the claim.

• A claim submittal web form is available online. To submit this claim form, fill out all the required fields and click the submit button.

• Upon validation of the claim, the hotel will send an email or other communication to you that includes the reservation confirmation number, the new rate you will be charged.
  • If you have not received a confirmation from the hotel within 24 hours of submitting a claim, you may contact the hotel by email or phone to check the status of your claim.
  • A customer who submits a claim prior to making a reservation and whose claim is deemed valid by the hotel will be contacted to inform them that they have a valid claim. The customer must respond to the hotel within 24 hours or prior to local check-in time, which ever comes first, to complete the booking process. Otherwise, the customer will not be able book at the valid Best Rate Guarantee claim rate.

• If, for any reason, following receipt of confirmation of a valid claim and creation of a Best Rate Guarantee reservation, the Hotel does not honor the Best Rate Guarantee rate, you must contact the hotel within 15 days of the conclusion of your stay with the reservation number for your claim. The hotel will investigate the denied Best Rate Guarantee rate and will arrange reimbursement of the difference between the room rate charged and the confirmed Best Rate Guarantee rate, provided the room rate charged is higher than the confirmed Best Rate Guarantee rate.

• In the case of a fully prepaid rate booked through the hotel website, the hotel will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a Competing Room provider, the hotel is not responsible for any fees associated with the cancellation of that reservation.

• Upon checkout at the Hotel, you will be automatically be charged the confirmed lower rate. If requested, you may present your email confirmation from the hotel to the front desk agent as validation for the lower rate.
• Void where prohibited by law. The hotel reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at anytime in its sole discretion and without prior notice.